FAQ
About us and our generic medicines
Who is PaylessPharmacy.co.nz? PaylessPharmacy.co.nz is a trusted online pharmacy based in New Zealand, committed to providing affordable and high-quality generic medicines to customers worldwide.
What generics do we provide? We offer a wide range of generic medicines covering various health conditions, including but not limited to, allergies, diabetes, hypertension, and more.
What does the term "generic" mean? Generic medicines are bioequivalent versions of brand-name medications. They contain the same active ingredients, dosage, and efficacy as their branded counterparts but are typically sold at lower prices.
Can you trust the quality of the generic we provide? Yes, we source our generic medicines from reputable manufacturers who adhere to strict quality standards and regulations.
What is the manufacturing standard of the generic we provide? Our generic medicines are manufactured in facilities that comply with Good Manufacturing Practice (GMP) standards to ensure safety, efficacy, and consistency.
Why are generics cheaper than branded medicines? Generics are typically cheaper because they do not involve the same research and development costs as branded medicines. Additionally, generic manufacturers can produce them once the patent protection for the original drug expires.
Can the words on generic medicines be different from branded medicines? Yes, while the active ingredients are the same, the packaging and labeling of generic medicines may differ from branded medicines.
Can the shape of generics be different from branded medicines? Yes, the appearance of generic medicines, including their shape, color, and size, may vary from their branded counterparts.
Ordering medicines online
How do I place an online order for medicines? Simply browse our website, select the desired medications, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment details to complete your order.
What is a discount code? A discount code is a promotional offer that allows you to receive a discount on your purchase when entered during the checkout process.
Can I order generic medicines if I do not live in New Zealand? Yes, we offer worldwide delivery, allowing customers from around the globe to order our generic medicines.
Delivery of your order
How long will it take to receive my order? Delivery times vary depending on your location and chosen shipping method. Typically, orders within New Zealand are delivered within a few business days, while international orders may take longer.
What shipping methods do you offer? We offer a range of shipping options, including standard and express delivery services, both domestically and internationally.
What happens if the generic I ordered does not arrive at all? In the rare event that your order does not arrive, please contact our customer support team, and we will investigate the issue promptly.
How do we ship orders to New Zealand? Orders within New Zealand are shipped via reliable courier services to ensure timely and secure delivery.
Security, Cancellation, and Refund Policy
What is our online security policy? We employ industry-standard encryption and security measures to protect your personal and financial information when placing orders on our website.
What is our cancellation policy? You may cancel your order before it is shipped by contacting our customer support team. Once shipped, orders cannot be canceled.
What is our refund policy? We offer a refund or replacement for damaged, defective, or incorrect items. Please refer to our refund policy page for more details or contact our customer support team for assistance.